1. Information We Collect

When you use our services, we may collect the following types of information:

• Personal Information: Name, email address, phone number, delivery address, and payment details.
• Account Information: Login credentials (if applicable), order history, and preferences.
• Device Information: IP address, browser type, and device details when accessing our website or app.
• Usage Data: Information about how you interact with our website/app, including pages visited and items viewed.
• Location Data: Approximate location for delivery purposes.

2. How We Use Your Information

We use your information to:

• Process and deliver your cold drink orders.
• Manage your account and order history.
• Provide customer support and respond to inquiries.
• Improve our website, app, and delivery services.
• Ensure compliance with legal obligations.
• Send promotional offers and updates about our drinks (only with your explicit consent).

3. How We Protect Your Data

We implement appropriate technical and organizational security measures to safeguard your personal data from unauthorized access, disclosure, alteration, or destruction. This includes secure servers and encryption for payment transactions.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may share it with:

• Service Providers: Payment processors, delivery partners, and IT support providers who assist us in operating our business. These providers are obligated to protect your data.
• Legal Authorities: If required by law, regulation, or in response to a valid legal request (e.g., court order).

5. Cookies and Tracking Technologies

We use cookies and similar technologies (like web beacons) to improve your browsing experience, analyze site traffic, personalize content, and understand user preferences. You can manage your cookie preferences through your browser settings.

6. Your Rights

You have the right to:

• Access, update, or correct your personal information held by us.
• Request the deletion of your personal information (subject to legal and contractual restrictions).
• Opt out of receiving marketing communications at any time.
• Request a copy of the data we hold about you.

To exercise these rights, please contact us using the details below.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Third-Party Links

Our website or app may contain links to third-party sites (e.g., payment gateways). We are not responsible for their privacy practices and encourage you to review their policies before providing any personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

📍 Address: SR .NO 336/B, SHOP NO, 1, POSAL BUILDING, SHUKRAWAR PETH, PUNE-411002

📞 Phone: +91 8412921385

✉️ Email: shrikrishnafoods02@gmail.com